FAQs

 

HOW DO I MAKE A PURCHASE?

 

Shopping at Tipilly is easy:

If you know what you are looking for, use the PRODUCTS links. You can also shop by

browsing the COLLECTION section or directly by designer. Once you have found an

item, select your PRODUCT OPTION (Colours, Size etc. if any) and use the 'ADD TO

CART' button underneath.

Review the items in your shopping bag by selecting the 'YOUR CART' link at the top

of the page. You can change the quantity of items you would like to purchase under

the "QTY" option or use the'REMOVE' link to delete items from your shopping cart.

Click on 'CHECK OUT' to complete your order.

 

 

DO I NEED TO HAVE A PAYPAL ACCOUNT TO PLACE AN ORDER?

 

No you do not need to have a Paypal account to place an order. At the paypal payment

page, choose the option "Don't have a PayPal account?", key in your billing

information to make your purchase.

 

DO I NEED TO HAVE A TIPILLY ACCOUNT TO PLACE AN ORDER?

 

No do you not need to have an account to place an order. Simply add your orders to

the shopping cart and and proceed to check out, choose the option "PROCEED AS GUEST"

when prompted to log in.

 

 

HOW DO I CREATE A TIPILLY ACCOUNT?

You may create and account upon purchasing an item. You will be given an option to

create an account with Tipilly upon making payment. Creating an account with us will

entitle you Tipilly's private discount codes or sales for members only.

 

I'VE FORGOTTEN MY PASSWORD. WHAT SHOULD I DO?

 

If you have forgotten your password, go to http://www.tipilly.com/account/login and

click on the "FORGOT YOUR PASSWORD?" option and enter your email registered with us

for your password to be sent to you.

 

 

HOW DO I KNOW IF AN ITEM IS IN STOCK?

 

All items are in stock unless "Sold Out" is displayed. Please be aware that even if

an item is in your shopping bag, it can still be bought by another customer until

you have completed your order.

 

WHEN WILL A PRODUCT THAT'S SOLD OUT BE BACK IN STOCK?

 

We know how frustrating it can be when you have your heart set on an item and you go to buy it but it's out of stock. However, some of our most popular products will run out very quickly so you do need to be quick and get it before someone else does. As we try to keep our products fresh, we add new items every week so you might just find something similar to the one you were looking for.

Try browsing through our departments at the top of the web-page and then refine the type of item you are looking for by clicking on each of the sub-sections.

Also join our mailing list to be the first to be updated on back in stock items!

 

 

WHAT PAYMENT METHODS DOES TIPILLY ACCEPT?

 

Tipilly accepts Visa, MasterCard, Discover, or American Express card, all payments

accepted by Paypal.

 

 

IS MY ORDER ON ITS WAY TO ME?

You'll receive a confirmation email from our warehouse once your order is on its way, and note that shipping will take 3 to 7 days from the date of purchase for US domestic orders and 7-14 business days for international orders.

 

To check on orders, email to delivery@tipilly.com with your order number and date of purchase. Kindly give us 1 to 2 working days to get back to you via email.

 

INFORMATION ON OUR STANDARD DELIVERY SERVICE

Deliveries will be made within 1 to 2 working days after you place your order [excluding Saturdays and Sundays] e.g. If you order on Friday your goods will be delivered by the following Monday.

Read more on our shipping pricing here

 

Your order can be delivered anytime between 7am and 9pm and a signature will be required on receipt.

All enquiries on your delivery can be directed to your local FedEx customer service. Simply quote your tracking number and they will assist you. 

 

What is your Return/Exchange Policy

All exchanges or returns need to have all tags intact with the dress in pristine condition. Any signs of wear on the item will deem the order non-eligible for exchange or return.

Tipilly.com reserves the right to screen the eligibility of returns and exchanges at our own discretion.  

Returns are accepted within 7 days upon receipt to file your exchange by emailing us at Delivery@tipilly.com. We will then provide you with the steps to process the refund or exchange. 

We will only accept exchanges or refunds with email correspondence. Packages that are sent back to us without emailing us beforehand, will not be entertained. 

You may send it back via any postal service of your choice as long as it is reliable. The item is at your responsibility to the time it reaches us. 

For refunds and exchanges, kindly give us 3 business days to process your request.

Full refunds are only processed if it is a defect in the product. Dress Stashes, Bandage Dresses and Sale Items are valid for exchange, and not full refunds.

All undergarments are non-exchangeable and non-refundable.

NOTE: Shipping, handling and customs charges are non-refundable. There is a mandatory $10 handling fee for all refund processes. 

 

DO YOU HAVE A SHOP?

 We are a global online store, which means you can shop with us 24 hours a day, from ANYWHERE in the world! ( Even if you think your country is the most remote EVER, we can get our items to you), and you don't even have to carry your own shopping home, because we'll deliver it to your front door in almost no time via FedEx! Beyond safe…

  

WHAT CAN I DO IF SOMETHING IS WRONG WITH MY ORDER?

If you receive the wrong item, something is missing or faulty from your order, please contact our Customer Care team at delivery@tipilly.com making sure you include the order number.

·         If you have received the wrong item, include the item number and description and the item you should have received.

·         If the item is faulty include the faulty item's name and number, and a description of the fault with a picture of it.

·         If something’s missing include the item number and description of the missing item.

We’ll get back to you within 24 hours and send you a replacement item as quickly as we can.

 

DISTRIBUTION ENQUIRIES 

For distribution and wholesale enquiries, kindly email to sales@tipilly.com and we will get back to you.

 

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